Add in the list of devices the option to 'Request an update or add a device or OS version' | Voters

Add in the list of devices the option to 'Request an update or add a device or OS version'

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Dave Roz

Now devices usually are updated automatically, and in some test (e.g Streaming testing), when a tester joins a new cycle, then sees the OS of the device, it notices the device have updated to a new version, but the list of devices in the account section is not updated accordingly. The tester has to ask TL or contact support for this matter (request an update), but since tester needs to have the updated device OS to properly participate in test, the issue is sometimes TL doesn't want to update the list since it is not his/her function. It generates an issue to tester since he/she has to wait the response of customer support and therefore delays the time available for testing, and worst case, tester has to quit test.

April 30, 2024

Tetiana Yezerska

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Thank you for your suggestion. We greatly appreciate your input. We have recently made significant improvements to our current devices database by adding most popular vendor's devices released in the last two years. Also we started using new tactic to minimize time for adding new released OS versions. As a result, the need for an additional button has become quite rare. However, in the unlikely case that you do require adding new device or OS version, we have a support button in the bottom left corner, which allows you to easily request the necessary device or OS. Our aim is to ensure that all devices and operating system versions remain up to date with our new approach.

AV-Master

I think a similar option would be quite convenient.

AV-Master

Hi Dave Roz. Thank you for your suggestion.

In your case, you can report to our support about the absence of the required device version in the database. But this in no way prevents you from testing. You just need to indicate the current version of your device in your report.